Terms And Conditions
Gardeners Harrow Terms and Conditions of Service
These Terms and Conditions set out the basis on which Gardeners Harrow provides gardening and related services to residential and commercial clients. By booking or receiving any service from us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company ordering or receiving services from Gardeners Harrow.
Services means any gardening, garden maintenance, landscaping, clearance, or related work carried out by or on behalf of Gardeners Harrow.
Site means the garden, land, or property at which the Services are to be performed.
Agreement means the contract between Gardeners Harrow and the Client comprising these Terms and Conditions and any confirmed booking, quotation, or written variation.
2. Scope of Services
Gardeners Harrow provides a range of gardening and outdoor maintenance services, which may include lawn care, hedge trimming, pruning, planting, weeding, clearance of overgrowth, seasonal tidy-ups, soft landscaping, and related works. The specific Services to be provided will be agreed with the Client at the time of booking or as set out in any written quotation.
Any description of Services is for guidance only. Gardeners Harrow reserves the right to amend the method or sequence of work where reasonably necessary to achieve a suitable result or to comply with safety or legal requirements. Any additional work requested by the Client that falls outside the agreed scope may be chargeable at our standard rates and will only be undertaken with the Client’s prior agreement where reasonably practicable.
3. Booking Process
Bookings may be made by contacting Gardeners Harrow using the communication methods we make available from time to time. When you make a booking request, you must provide accurate information about the Site, including access arrangements, approximate size of the garden, type of work required, and any known hazards.
We may offer either an estimated price based on the information provided or a visit to the Site to provide a more detailed quotation. In some cases, the final price may depend on the actual condition of the garden and the time required to complete the work.
A booking is accepted, and an Agreement is formed, when Gardeners Harrow confirms the booking, whether verbally or in writing, or when we commence the Services, whichever occurs first. We reserve the right to decline any booking request at our discretion.
The Client is responsible for ensuring that any instructions provided at the time of booking are complete and accurate. If significant discrepancies arise between the information provided and the actual conditions at the Site, Gardeners Harrow may adjust the price, modify the scope of work, or, in extreme cases, cancel the visit in accordance with the cancellation terms set out below.
4. Access to the Site
The Client must ensure that Gardeners Harrow has safe and reasonable access to the Site at the agreed date and time. This includes arranging for gates to be unlocked, driveways or access paths to be clear, and any necessary parking permissions to be in place.
If we are unable to gain access to the Site or are materially delayed due to access issues that are within the Client’s control, we may charge a call-out fee or a proportion of the agreed service charge to cover our costs and time. Any re-arranged visit may be treated as a new booking.
The Client agrees to inform us in advance of any restrictions, such as entry codes, limited access times, or shared access arrangements with neighbours, which may affect our ability to perform the Services.
5. Client Obligations
The Client must ensure that the Site is reasonably prepared for the Services. This includes removing or securing valuable or fragile items, toys, garden furniture, and any other objects that could obstruct the work or be damaged during normal gardening activities.
The Client must inform Gardeners Harrow of any known underground services, such as cables, pipes, irrigation systems, or tanks, as well as any areas of particular concern, such as unstable structures, hazardous plants, or pest infestations. Gardeners Harrow will not be liable for damage to any item that was not reasonably apparent and not drawn to our attention in advance.
Children and pets must be kept away from the work area during the provision of Services for their own safety and to enable us to work efficiently. The Client remains responsible for the behaviour of any occupants, visitors, and pets at the Site.
6. Pricing and Quotations
Prices may be based on hourly rates, fixed fees, or pre-agreed packages, as communicated to the Client before the commencement of the Services. All prices are stated in pounds sterling and are exclusive of any applicable taxes unless clearly indicated otherwise.
Any quotation provided by Gardeners Harrow is valid for a limited period from the date of issue, as stated in the quotation, and is subject to withdrawal or amendment if the conditions at the Site change or if the Client requests material alterations to the scope of work.
If additional work is requested or required due to unforeseen circumstances not apparent at the time of quotation, we will endeavour to inform the Client and agree any change in price before progressing. Where immediate work is necessary for safety reasons, we may proceed without prior approval if reasonable attempts to contact the Client have failed.
7. Payments and Invoicing
Payment terms will be communicated at the time of booking. In many cases, payment will be due on completion of the Services on the same day. For larger projects or regular maintenance contracts, Gardeners Harrow may require a deposit, staged payments, or payment within a specified number of days from the date of invoice.
Payments must be made using the methods we accept from time to time. The Client is responsible for ensuring that payment is made in full and on time. If payment is not received by the due date, Gardeners Harrow reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing late payment.
We may suspend or cancel further Services to the Client if previous invoices remain unpaid. Title to any materials supplied as part of the Services does not pass to the Client until Gardeners Harrow has received full payment of all sums due under the Agreement.
8. Cancellations and Amendments
If the Client wishes to cancel or amend a booking, they must provide as much notice as possible. For standard visits, we may require a minimum notice period, typically at least 24 hours before the scheduled start time, although this may vary depending on the nature and size of the job.
Where adequate notice is not given, Gardeners Harrow reserves the right to charge a cancellation fee, which may be a fixed amount or a proportion of the agreed service price, to cover our allocated time and any costs already incurred.
If weather conditions, safety concerns, access issues, or other factors beyond our reasonable control prevent us from carrying out the Services, we may postpone or cancel the visit without liability, but we will endeavour to rearrange the appointment at a mutually convenient time.
In the case of larger or multi-day projects, any deposits paid may be non-refundable if the Client cancels within a short period before the scheduled start date. Specific cancellation terms for such projects will be communicated at the quotation or booking stage.
9. Service Quality and Complaints
Gardeners Harrow aims to provide Services with reasonable care and skill in line with accepted standards in the gardening industry. If the Client is dissatisfied with any aspect of the Services, they should notify us as soon as practicable, ideally within 48 hours of completion, so that we have the opportunity to investigate and, where appropriate, address the issue.
We may, at our discretion, revisit the Site to inspect the work and, if we consider that the Services did not meet the agreed standard, we may undertake reasonable remedial work. This will normally be our sole obligation and the Client’s sole remedy in respect of any service quality concerns, without prejudice to any statutory rights the Client may have.
10. Waste Regulations and Disposal
Gardeners Harrow will comply with applicable laws and regulations in relation to the handling, transport, and disposal of garden waste. As part of the Services, we may generate green waste such as grass cuttings, branches, leaves, and other vegetation.
The handling of waste will be agreed with the Client in advance. Options may include leaving green waste on site in a designated area, placing it in the Client’s garden waste bins, or arranging for removal and lawful disposal. Where waste removal is requested or required, an additional charge may apply to cover transport and disposal costs.
We will not remove or dispose of hazardous or regulated waste, including but not limited to asbestos, contaminated soil, chemicals, or non-garden household waste. The Client is responsible for arranging appropriate disposal for such items through licensed providers.
11. Tools, Equipment, and Materials
Gardeners Harrow will normally supply all tools and equipment necessary to carry out the Services. Where materials such as plants, turf, soil, mulch, or aggregates are to be supplied, these will either be included in a fixed price or charged separately as agreed with the Client.
Any timescales for completion that depend on the availability or delivery of materials are indicative and not guaranteed. We are not responsible for delays caused by third-party suppliers, although we will use reasonable efforts to minimise any disruption to the Client.
12. Liability and Insurance
Gardeners Harrow will exercise reasonable care and skill in performing the Services and will maintain appropriate insurance cover in line with industry practice. Our total liability to the Client, whether in contract, tort, or otherwise, arising out of or in connection with the Services, shall be limited to the total price paid or payable for the specific Services giving rise to the claim, unless otherwise required by law.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded or limited under UK law.
We will not be liable for any indirect or consequential loss, loss of enjoyment, loss of profit, or loss of opportunity arising out of or in connection with the Services. Minor damage or wear to lawns, borders, or surfaces that occurs as a natural consequence of gardening activities carried out with reasonable care will not give rise to liability.
The Client is responsible for protecting items and areas that are particularly fragile or of high value, and for informing us in advance of anything that requires special care. We will not be liable for damage to items that are not reasonably visible, not disclosed, or not suitably protected by the Client.
13. Health and Safety
Gardeners Harrow takes health and safety seriously and will conduct the Services in accordance with applicable health and safety regulations and good practice. We may refuse to carry out or continue any work that, in our reasonable opinion, would pose an unacceptable risk to our personnel or others at the Site.
The Client must not request that we use unsafe methods, equipment, or chemicals. Where necessary, we may cordon off areas while work is in progress. The Client must ensure that occupants and visitors respect all reasonable safety requests and instructions given by our personnel.
14. Events Beyond Our Control
Gardeners Harrow is not liable for any delay or failure to perform the Services due to events beyond our reasonable control, including but not limited to severe weather, flooding, storms, fire, accidents, illness, transport disruption, supplier failures, or changes in law or regulation. In such cases, we will seek to rearrange the Services as soon as reasonably possible.
15. Data Protection and Privacy
In the course of providing Services, Gardeners Harrow may collect and use certain personal information about the Client, such as contact details and service history. We will process such information in a lawful and fair manner and will only use it for the purposes of managing bookings, providing Services, handling payments, and communicating with the Client.
We will take reasonable steps to protect personal data from unauthorised access or disclosure and will only retain it for as long as is necessary for our legitimate business purposes or as required by law.
16. Termination
Either party may terminate an ongoing maintenance or repeat service arrangement by providing reasonable notice, as specified in any service schedule or otherwise agreed between the parties. Gardeners Harrow may terminate the Agreement immediately if the Client commits a material breach, fails to pay sums due, or behaves in an abusive or threatening manner towards our personnel.
On termination, the Client must pay all outstanding sums for Services provided up to the date of termination and for any materials ordered specifically for the Client that cannot be reused or returned.
17. Variations to Terms
Gardeners Harrow may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular Agreement. Where changes are material and affect ongoing service arrangements, we will take reasonable steps to notify affected Clients.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by Gardeners Harrow, subject to any mandatory rights that a consumer Client may have to bring proceedings in another jurisdiction.
19. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by Gardeners Harrow in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy. A person who is not a party to the Agreement shall have no rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of the Agreement.
These Terms and Conditions, together with any confirmed booking or written variation, constitute the entire agreement between Gardeners Harrow and the Client in relation to the Services and supersede any prior understandings or representations.
